Laurnecia Riggs

Business Owner and Professional

I am pleased to instruct you in this course and hopefully other business courses. I hope my knowledge and expertise will propel you forward to the level of business you aspire.

Welcome To My Experience

I am was born and raised in Oakland, California, and relocated to Atlanta, Georgia in the early 2000s. My family owned a real estate brokerage from 1940 to 2001 where I obtained most of my early hands-on business knowledge. Over the years I learned the financial, administrative, and client aspects of the business. I held customer service and administrative positions early on in my professional career. In the early 2000’s I attended college for business and entered into the call center arena.

I began providing recruiting, training, appointment setting, BPO, and consulting to call centers and businesses on an independent contractor basis. I expanded to contracting with international clients on various campaigns. Most of my contracts depend on the client’s needs and are never really handled the same.

In 2011 I continued my education in Legal Studies with a minor in business. I obtained several professional licenses over the years and continue to expand. I have successfully registered my business with the SBA, Dun and Bradstreet, the SAMS government contracting database, and other databases. I have also participated in business podcasts as a guest and for business showcases.

My Education

American Public University
Legal Studies and Business (2011-2013)
Peralta Colleges California
Business (2001-2002)
Virginia State of Professional Licenses
Life, Health, and Annuities License (2016)
Premium Auditor (GL/WC) Certification (2015)
HIPAA Certificaton
2016 - Present
Anti Money Laundering (AML) Certification
2016 - Present

My Experience

Number 1 Liaison LLC (Owner and Contractor)
Business Consulting, Call Center, Business Support, Federal Contractor
MasterCard (International Benefits Representative)
Verification of MasterCard benefits, communication with banks, claims, lost identity during international travel, and other duties.
Comcast Business (Liaison and Closer)
Direct Liaison for Comcast Business and TLK Group for all campaigns, Order Entry supervisor, sole submitter in the Workbench, CSG, VISION, and Saleforce systems, responsible for closing all contracts and QA of 4 campaigns, managed 20 reps in the sales department.
Exam Services (Senior Rep and Virtual Agents Trainer)
Call Center sales, team lead, and virtual agents trainer.
Dial America (Veteran Sales Rep)
Handle all call types Bank of America credit apps, Chase Mortgage loan officer transfer, Home Depot commercial sales, and more.